To mitigate the spread of COVID-19, Governor Gretchen Whitmer has issued Executive Order 2020-21 which directs all Michigan residents to "Stay At Home". This order takes effect on March 24, 2020 at 12:01 am EST and continues through April 13, 2020 at 11:59 pm EST.
Since Air Voice Wireless & FeelSafe Wireless headquarters are based in the State of Michigan, our Employees will be "Working from Home". All Employees are set up to work remotely from home, however customers may experience delays receiving an item that needs to be shipped out (Example: SIM Cards, Lifeline phones etc) because shipments will only be going out twice per week. Customers may also experience longer than usual wait times to speak with a customer service representative. Our current customer service hours are: Monday through Saturday 10:00 am EST – 7:00 pm EST
It is our commitment to continue to service our customers the best we can throughout this ordeal. On behalf of everyone at Air Voice Wireless & FeelSafe Wireless, our hearts go out to all of those impacted by COVID-19.